When an account closure takes place, only your player account with 7Melons.ch is closed. If you feel that you are losing control over your gambling behaviour or suspect a gambling addiction, we recommend applying for a voluntary gambling exclusion.

If you would like to voluntarily exclude yourself from gambling, please contact our Customer Service directly:

Email: support@7melons.ch

Live Chat: directly on 7Melons.ch
from 09:00–21:00

Phone: 031 539 17 71

In order for us to register your gambling exclusion in the Swiss-wide exclusion register, we require a valid official identity document from you. If we do not yet have a valid identity document on file, please upload it to your player account before requesting the gambling exclusion or send it to documents@7melons.ch.

The gambling exclusion applies in Switzerland and Liechtenstein to the corresponding licensed games of chance.

A gambling exclusion can be lifted at the earliest after 3 months upon request, provided that the reason for the exclusion no longer exists.

Swiss casinos are legally required to impose a gambling exclusion if there is reason to believe that a person is over-indebted, is not meeting their financial obligations, or is risking stakes that are disproportionate to their income and assets.