Your account may be locked for a number of reasons. If we need anything from you, you will find an email from us in your inbox. You are welcome to ask us via firstname.lastname@example.org why the account is blocked and we will be happy to help you.
The most common reasons can be, for example:
- You have tried to log in too often with an incorrect password/combination of username and password.
- You have opened more than one player account.
- You opened your provisional account more than 30 days ago.
- You have opened a provisional account and the total of all your deposits exceeds CHF 1'000 or you wish to claim the welcome bonus with your first deposit in provisional status.
- Your account needs to be verified and we need further documents or information from you - check your emails in your inbox and spam folder.
- You are subject to a Switzerland-wide gaming ban.
- Your deposited ID card has expired. Please send us a new, valid ID to email@example.com.