Why am I blocked after trying to use the Welcome Bonus?
If your account was blocked when you wanted to use the welcome bonus, this is because your account still has the provisional status.
In this status you can deposit a maximum of CHF 1'000. This is regulated in Art. 52 of the Ordinance on Money Games.
In order to deposit more than CHF 1'000 and withdraw your winnings, your account must be verified by us by submitting your documents. For a successful, positive verification of your documents, you will receive a verification bonus as well as free spins.
After verification, you can make the desired deposit and benefit from the welcome bonus.
Without verification, your player account will be automatically blocked by our system after 30 days.